We hope that you are happy with your products but there may be times when you need to return your purchases and here at I Used To Be Rubbish we want to make that as easy as possible. Please do not return anything before emailing our I Used To Be Rubbish Customer Service team firstname.lastname@example.org
If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
Download our Returns Form:
RETURNS SHEET Mark the outside of the package with your original order number
Enclose the return form
Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return. The address for all returns is: Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR
If you change your mind regarding your order, contact a member of our I Used to be Rubbish Customer Service Team within 14 days of receipt and arrange return of the items for a refund. All goods must be returned un-used and in the original packaging. Cost of returning the goods will be borne by you. Whilst the goods are in transit responsibility will be with you until they reach our I Used to be Rubbish office. Loss or damage of the goods whilst in transit shall be borne by you. Once we have received the good in an unused condition following the above guidelines, we will issue a full refund for the value of the goods. When sending goods back to us please ensure they are packaged safely and securely, and you keep a proof of purchase and where possible a tracking number.`
Damaged & Faulty Goods
All damages on receipt of the parcel must be reported to a I Used to be Rubbish Customer Service Team member by phone or email within 48hours and you will have 30 days to exercise your rights. Please contact us if you have received a damaged or faulty goods. We will offer a replacement or a refund as long as this is reported within the 48hours. We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement. Unfortunately for liquids we cannot supply a replacement and will refund for the damaged items.
Refunds & Replacements
All returns will be processed within 14 working days of receipt. Refunds will show in your account dependent upon the provider and account type (PayPal and card payments can take up to 3-5 days)
If you are to receive an incorrect item from us, please inform a member or f the I Used to be Rubbish customer service team and we can advise on the best cause of action. In situations where we may need to collect from you, we will work with you to arrange a suitable time.
Please note: These terms do not affect your statutory rights.